Feb 22, 2021
For the past 22 minutes, I’ve been sitting on hold waiting for a customer service call to be answered. In the background the same monotonous musical loop played the same four notes. Over and over and over …
After five minutes, I stopped actually hearing the music at all; it became nothing but background noise. Meaningless. Annoying. Nothing.
It occurred to me as I waited for my call to be answered that being around a person who constantly nags and complains is much like waiting on hold for the noise to stop and the actual talking to begin.
The waiting is the hardest part …
